Blog Notes
Practical engineering writeups covering MSP delivery, Microsoft 365 operations, automation systems, and public-facing workflows that make support easier for real users.
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Featured Post
March 2026
From Heron IT Client Guide to Public MFA Resource
A more honest writeup on why I first built the guide for Heron IT clients, why PDFs and Word docs kept falling short, and how the public edition became a cleaner resource for other MSP technicians to share.
- Why random YouTube links and static documents were not good enough for client onboarding.
- How the public guide uses real screenshots, device-specific flows, and narration.
- What other MSPs can reuse when they need one professional MFA link to share.